PlatformYour Holistic Conversation Management Platform
Powered by AI for Deep Insights
Actionable insights automatically distilled from thousands of your customer phone calls.
Emotion Detection
Voxjar’s emotion detection algorithms go beyond sentiment and measure the voice patterns themselves for human-like accuracy.
Speech Recognition
Automatically transcribe every spoken word from your phone calls to searchable text with Voxjar’s machine learning algorithms.
Voice Analytics
Instantly analyze thousands of calls for actionable insights. Automatically track keywords and phrases, silence duration, emotion, and so much more.
Robust Search and Discovery
Cut through the noise and focus on the calls that matter with Voxjar’s conversation search engine.
- Search for words and phrases across every phone call.
- Slice your data with robust filtering to explore targeted conversations.
- Create custom visualizations from any search query and filter set.
Visualize Every Conversation
Get the 30,000 foot view of your customer phone calls at a glance.
- Fully customizable dashboards that you can design for each department.
- Automatically populated with with insights from your reps’ phone calls.
- Share, edit, and drill down for the perfect view to answer your business questions.
Robust Search and Discovery
Cut through the noise and focus on the calls that matter with Voxjar’s conversation search engine.
- Search for words and phrases across every phone call.
- Slice your data with robust filtering to explore targeted conversations.
- Create custom visualizations from any search query and filter set.
Visualize Every Conversation
Get the 30,000 foot view of your customer phone calls at a glance.
- Fully customizable dashboards that you can design for each department.
- Automatically populated with with insights from your reps’ phone calls.
- Share, edit, and drill down for the perfect view to answer your business questions.
Drive Behavior Change
Impact agent behavior with built-in coaching, quality assurance, and training tools.
Commenting
Comment at precise moments to provide targeted feedback to your reps.
Engage with your reps in context.
Scorecards
Standardize your coaching and Quality Assurance with scorecards.
Customize and attach to any phone call.
Training Library
Save exceptional calls in the training library for everyone to learn from.
Encourage a culture of self coaching.
Agent Logins
Let reps access their own calls, feedback, analytics, and the library.
Create transparency and accountability.
True Random Sampling
Random sampling is the core of a robust Quality Assurance program.
Even with AI augmentation and automation, random sampling still has its place in a holistic platform.
Use the built-in workflow in Voxjar to deliver truly randomized call recordings to your QA team for coaching and evaluation.
Connect to All of Your Platforms
Aggregate all of your customer phone calls across all platforms into one place for analysis, coaching, quality assurance, and long-term secure storage..
Out-of-the-Box Integrations
Voxjar automatically connects with our partner platforms to immediately start analyzing phone calls.
Custom Integrations
Some integrations require customization before launch. Voxjar implements these free of charge and will develop new integrations where you need.
Free & Open API
Import data, develop your own integration with Voxjar, or export data to downstream applications with our open API built with GraphQL.
Improve with Voxjar
Modern, cloud-based, and infinitely scalable to give you world class performance, price, and security.
Try Voxjar Today
Analyze, Audit, and Improve your reps’ customer conversations at scale.
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