Have Better Conversations with your Customers
Aggregate, analyze, audit, and coach your reps’ phone calls. All in one platform.
Speech Analytics Software
Quality Assurance Software
Call Coaching Software
All in one.
Speech Analytics Software. Quality Assurance Software. Call Coaching Software.
All in one.
How It Works
Connect & Collect
Voxjar connects to communication platforms, CRMs, and data-stores to collect your reps’ call recordings and call metadata.
Analyze
Voxjar applies Machine Learning and Artificial Intelligence to transcribe your reps’ phone calls and measure emotions.
Then it automatically analyzes the content and call data according to rules you outline.
Insights
Voxjar delivers insights distilled from thousands of your customer phone calls.
Use them to improve agent performance, enhance your products, decrease friction, and better know your customers.
Improve
Last but not least, Voxjar provides all of the tools you need to improve your reps’ conversations with customers.
Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.
Connect & Collect
Voxjar connects to communication platforms, CRMs, and data-stores to collect your reps’ call recordings and call metadata.
Analyze
Voxjar applies Machine Learning and Artificial Intelligence to transcribe your reps’ phone calls and measure emotions.
Then it automatically analyzes the content and call data according to the rules you outline.
Insights
Voxjar delivers insights distilled from thousands of your customer phone calls.
Use them to improve agent performance, enhance your products, decrease friction, and better know your customers.
Improve
Last but not least, Voxjar provides all of the tools you need to improve your reps’ conversations with customers.
Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.
Connect & Collect
Voxjar connects to communication platforms, CRMs, and data-stores to collect your reps’ call recordings and call metadata.
Analyze
Voxjar applies Machine Learning and Artificial Intelligence to transcribe your reps’ phone calls and measure emotions.
Then it automatically analyzes the content and call data according to the rules you outline.
Insights
Voxjar delivers insights distilled from thousands of your customer phone calls.
Use them to improve agent performance, enhance your products, decrease friction, and better know your customers.
Improve
Last but not least, Voxjar provides all of the tools you need to improve your reps’ conversations with customers.
Call playback and commenting, a call library, QA workflows, agent logins, and custom scorecards, all in one platform.
What our customers think
The platform is very user-friendly and has allowed us visibility into every single call to and from our organization.
Voxjar’s team is always there if we need them and I have no hesitation recommending them as an excellent company and quality resource.”
“We have seen tremendous improvement with our team members hitting the mark in areas where they were previously falling short.
On top of that, Voxjar has always been open to hearing our
recommendations on product enhancements. This is huge when it comes to fulfilling the needs of our growing business.”
30% Increase in Guest Engagement
Within 6 months, Wind Creek Hospitality’s contact center increased its guest engagement by 30% and their Quality Assurance team became 8x more productive.
30% Increase in Guest Engagement
Within 6 months, Wind Creek Hospitality’s contact center increased its guest engagement by 30% and their Quality Assurance team became 8x more productive.
